Design Thinking

1. Introduction / Process & Mindset
April 6, 2021

You will learn about the design thinking process and aspects that are critical to effective design; especially prototyping and brainstorming.

2. Getting Started with Some Focus
April 13, 2021

You’ll see, first hand, the importance of empathy in the design process.  Empathetic behaviors help to define the problem being solved and creating solutions to problems not otherwise understood.

3. Capturing Empathy
April 20, 2021

We delve heavily into cognitive biases and ways to gain empathy about others.  Total immersions, interviewing, playing word games, and video-tapping are all ways to gain empathy.

4. Imagine; Prototype & Test
April 27, 2021

A mainstay of design thinking is prototyping – making something visible and tangible.   This unique ways of expressing yourself comes naturally after a few practice sessions.

5. More Prototyping; Getting Physical
May 4, 2021

6. Storytelling
May 11, 2021

We will cover the “and, but, therefore” format.  We will also talk about the role of story in design thinking.

7. The Launch
May 18, 2021

Ready to go – your design is being market driven. By acting you learn.

8. Project Presentations
May 25, 2021

Participants will present what they’ve discovered through the Design Thinking process and share their project outcomes.

Learning Outcomes 

A multi-step process designed to solve one of your real-life challenges,

• A disciplined approach to brainstorming and similar idea generation techniques and the steps to follow to get new ideas off the whiteboard and into production.
• Ways to resolve conflict during ideation and growth and adapt your design process when business conditions demand it.
• Ways to road test the growth potential of new ideas so you can minimize the risks and maximize the rewards inherent in growth and change.
• Stronger innovation and communication skills and the ability to enhance them in various project settings.

Special Experiences

• You will get a chance to work on a specific project and get feedback from the professors and other participants.
• We will experience the arts: listen to a jazz band and discuss their process for making music, talk to designer and learn how he creates journey maps, talk to a person who uses nature as her design criteria, and hear from an expert storyteller about the power of stories in organizations.
• Between sessions, optional experiences that enhance your skills.
• Discuss several examples of using design thinking through actual case studies.
• Each class period will provide time for you to work on your projects and get feedback.
• Discuss your organization’s challenges with strategy implementation with an expert on strategy formulation and implementation.

Career & Industry Outlook

According to a 2010 IBM survey of more than 1,500 Chief Executive Officers from 60 countries and 33 industries worldwide, chief executives believe that — more than rigor, management discipline, integrity or even vision — successfully navigating an increasing complex world will require creativity and creative thinking, which this Certificate will allow managers and executives to improve upon.

Conducted through in-person interviews with senior leaders and consultants from IBM’s Global Business Services division, less than half of global CEOs believe their enterprises are adequately prepared to handle a highly volatile, increasingly complex business environment. CEOs are confronted with massive shifts – new government regulations, changes in global economic power centers, accelerated industry transformation, growing volumes of data, rapidly evolving customer preferences – that, according to the study, can be overcome by instilling “creativity” throughout an organization. More than 60 percent of CEOs believe industry transformation is the top factor contributing to uncertainty, and the finding indicates a need to discover innovative ways of managing an organization’s structure, finances, people and strategy.

Projects

You will have an opportunity to work on your own project or to respond to a client’s project.  We will present a client and their project.  You will work with others in the program to address the client’s project.  This project can include everyone in class or a subset of interested people.

We encourage you to work in a group if you choose your own project.  You can include members of your team from outside the course.

Projects can be anything that interests you.  These projects can be process redesign, product or service design, or even the design of physical space.  Past participants worked on business plans for new businesses, the design of a new product for physically challenged students, alternative energy solutions for people living in emerging markets, and new websites.

Dr. Daniel S. Fogel, Lead Faculty.

Dan Fogel is SP3’s Founder, Chairman, and CEO, Dan Fogel knows how organizations adopt sustainability practices and principles as part of their core strategies. His research and teaching focuses in areas including (but not limited to): environmental sustainability, global sustainable business and strategy including strategic change management and innovation for medium and large organizations.

Fogel’s success in consulting has led him to deeper work for international and diverse organizations (including, but not limited to): Duke Energy, Bosch, PPG, General Electric (Hungary and USA), Motorola (Brazil), KeyCorp, Lockheed Martin, Lucent (Brazil), TESS (Brazil), Carvajal S.A. (Colombia), McGraw Hill, Samsung, AT&T (Corporate), Parker Hannifin, Unisys, Keviep (Hungary), Timkin, University of Pittsburgh Medical Center, Pfizer, Inc., Holiday Inn, Inc., Tuscarora, TENNECO International, Wachovia, and Bank of America. His international research and teaching had been conducted in several different countries in South America, Asia, and Central and Eastern Europe.

He has held academic positions at the University of Houston, Tulane University, and the University of Pittsburgh and has been a senior manager at two oil companies and a hospital system. He was Dean of the International Management Center, Budapest, Hungary; Dean for the Czech Management Center in Prague, Czech Republic, and Associate Dean at the University of Pittsburgh and Tulane University. He was Professor of Business Administration and Director of the Institute for Industrial Competitiveness at the Joseph M. Katz Graduate School of Business, University of Pittsburgh.   He was Associate Dean of Working Professional Programs, Dean of Charlotte Programs and Executive Professor of Strategy at the Wake Forest University Schools of Business. He was at Wake Forest University as Director of the Master of Arts in Sustainability and was the Graduate School Research Professor of Sustainability.
Fogel’s awards include research grants, multiple teacher-of-the-year awards, a Fulbright Scholarship to Brazil, the Winner of the Yoder-Heneman Award, and several times the Distinguished Professor Awards. He has served and is serving on Boards of Directors or Advisory Boards within the United States and abroad and is Chairman of EcoLens, Chairman of The EcoLens Network.

Education: 
B.S. and M.A. from the Pennsylvania State University 
Ph.D. from the University of Wisconsin.

Books include:
Managing in Emerging Market Economies (Westview)

Firm Behavior in Emerging Market Economies (Avebury)

The Business of Sustainability (Berkshire Publishing)

Law and Politics of Sustainability (Berkshire Publishing)

Measurement, Indicators, and Research Methods for Sustainability (Berkshire Publishing)

Creating Effective Learning Environments

Strategic Sustainability: A Natural Environmental Lens on Organizations and Management. (Routledge)

Program Prerequisites

Participants must have a minimum of a bachelor’s degree or the equivalent. A TOEFL examination for non-native speakers of English is not required but students are expected to read, write and comprehend English at the graduate level to fully participate in and gain from the program. Requests for exceptions to these requirements must be made in writing to the program director at WakeCERT@wfu.edu.

Time

This course will be held online from April 6, 2020 to May 25, 2020. Small group activities and live Q&A are schedule for Tuesday evenings at 6:00 PM.

Cost

$3600 one-time registration and payment for all 8 classes. Registration is complete and your place in the class reserved as full payment is received.  Payments are considered nonrefundable on/beyond their designated course registration deadline.