Diversity and Intercultural Competence

About This Program

The ability to leverage diversity is a critical leadership skill that impacts managers’ potential to achieve business results in a diverse and global marketplace. Organizations need employees at all levels to cultivate inclusive work environments, value diversity, and leverage the unique talents and contributions of every team member.  This program provides participants with opportunities to gain conceptual knowledge and practical skill development to be effective problem solvers and decision makers in diverse teams and multicultural contexts.

Participants will engage in self-assessments, interactive exercises and simulations, organizational case studies, and examine leadership and organizational best practices for inclusion and intercultural competence.

Program Details

  • Location: Wake Forest University, Charlotte Center
  • Duration: Winter Semester (in-class option)
    February 15 – April 12, 2018
    8 Sessions
  • Class Times: Thursdays, 6:00-9:00 PM
  • Early Registration Deadline: January 15, 2018

Next start date: Febuary 15, 2018

The Wake Forest University Certificates Program is an open-enrollment, non-credit bearing program. (See Certificate Eligibility)

 Download Certificate Overview

Registration for this in-class option has now closed.  
Interested in an organizational in-house option?  Contact us at WakeCERT@nullwfu.edu


What You’ll Learn

  • Increase self-awareness of diversity and intercultural competence through assessment and feedback
  • Understand how to minimize the impact of unconscious bias on decision-making
  • Improve communication and conflict resolution skills for engaging dialogue on diversity topics
  • Learn about organizational approaches to managing diversity and the key principles in leveraging diversity effectively
  • Enhance interpersonal effectiveness in multicultural work environments and virtual cross-cultural teams
  • Develop a process for lifelong learning and development of inclusive leadership skills

    Who is this for?

  • Managers responsible for leading a diverse team of employees who want to improve their ability to leverage diversity to maximize their team’s effectiveness
  • Employees who want to improve their cultural competence to collaborate more effectively with coworkers and better serve clients, customers, and/or patients from different backgrounds
  • Human resource professionals who have new responsibilities for diversity initiatives or cultural competence development for units or organization.
  • Small business owners and managers who want to integrate effective diversity management practices into their organizations

Certificate Eligibility

Certification: Participants successfully completing the work within the given course timeframe and attending all in-class sessions will be eligible to receive a Wake Forest University Certificate. We invite you to contact us with questions or for more detail.

The Wake Forest University Certificates Program is an open-enrollment, non-credit bearing program.

Program Prerequisites

Participants must have a minimum of a bachelor’s degree or the equivalent. A TOEFL examination for non-native speakers of English is not required but students are expected to read, write and comprehend English at the graduate level to fully participate in and gain from the program. Any requests for exceptions to these requirements must be made in writing to the program director at WakeCERT@nullwfu.edu.

Certificate Course Details

  • Course Content

    Building Awareness and Interpersonal Effectiveness in Multicultural Environments – Sessions 1, 2, and 3 will introduce participants to conceptual frameworks for intercultural competence and the business case for a diverse workplace. Participants will complete self-assessments to measure their own intercultural development, and explore the competencies required to work effectively across difference, including differences in perspectives, beliefs, values and practices originating in cultures, religions, generations, ethnic groups, and other areas.

    Navigating Diversity in the Workplace – Sessions 4 through 7 will focus on cultural differences that impact the workplace, and how individuals can be catalysts for a positive organizational climate. In each of these sessions, we will explore characteristics of high performing multicultural teams and organizations, and provide participants with an understanding of individual skills as well as organizational practices that facilitate inclusive and collaborative relationships.

    • Session 4 will utilize a cross-cultural problem solving simulation to enable
      participants to better understand the influence of culture on attitudes and
      behavior and how to improve intercultural communication skills.
    • In session 5, we will explore differences in conflict styles across cultures, and how to best leverage the many approaches we might take to conflict.
    • Session 6 will focus on systems that impact power and privilege in our society, including discussion of socioeconomic, ethnic, and religious diversity, multi-generational workplaces, and LGBT perspectives.
    • Sessions 7 will provide participants with an understanding of the regulatory issues surrounding discriminatory practices of “protected groups” as well as best practices from the Human Resources field for inclusive workplace policies.
    • All of these sessions will utilize case studies and diversity scenarios to provide
      participants with opportunities to practice skills and decision-making in addressing
      diversity dilemmas in the workplace.

    Cultivating a Culture of Inclusion – Session 8 in the program will provide participants with knowledge of organizational approaches to diversity and inclusion. Practitioners with responsibility for diversity management in their organizations will share best practices and lessons learned for diversity initiatives, assessment, and accountability.


  • Meet the Instructors

    Amy WallisAmy Wallis, Lead Faculty. Dr. Wallis is Professor of Practice and Director of Global Initiatives in the Wake Forest University School of Business. She is an organizational development leader with experience in organizational strategy, talent and leadership development, and succession planning. Prior to joining the Wake Forest faculty, she consulted with global organizations in many industries, including travel, high tech, pharmaceutical, professional services, banking, and the non-profit sector, and, most recently, led the talent and performance management function at Welch Allyn, a medical device manufacturer in central New York.

    Herndon-Edmonds portrait

    Shayla Herndon-Edmunds serves as the Director of Diversity Education in the Wake Forest University Office of Diversity and Inclusion.  She received a Bachelor of Arts in English and Business Administration from George Mason University and is a licensed professional life coach.  She is also certified in emotional intelligence, unconscious bias and intercultural development.

    Brian McKay is Director of Employment & Labor Relations at MSC Industrial Supply.  In this role, Brian is responsible for all aspects of Associate Relations, including developing and maintaining HR policies and procedures and the Associate Handbook, providing legal guidance to manage disputes and investigations, championing positive associate relations, developing and maintaining MSC’s Affirmative Action Plan, and helping to strike the right balance between business requirements, best practices, and legal compliance.  Brian is a licensed attorney in North Carolina and Illinois and has been in the practice law since 1999.  He has he held a variety of roles as in-house employment counsel for Cisco Systems, Lowe’s, Family Dollar Stores, and was a legal consultant for Standard & Poor’s/Deloitte Consulting.


  • Time & Location


    All classes are held on Thursday from 6:00-9:00 PM.


    Course will be held at the Wake Forest University Charlotte Center in Uptown Charlotte: 200 N. College St. Ste 150 Charlotte, NC 28202

    Parking is available at no charge in the Wake Forest University Charlotte Center Parking Garage located on 5th Street and adjacent to the Wake Forest Charlotte Center.  (You may enter the garage from either 5th or 6th Street.)  Please bring your parking ticket in for validation.


  • Cost

    Cost: $3600
    Early Registration Cost: $3500
    Early Registration Deadline: January 16, 2017

    What’s Included

    • Some course materials are provided
    • Parking provided, in the Wake Forest University Charlotte Center Parking Garage
    • Coffee and light snacks are available
    *Additional course materials may be recommended for student purchase.

For More Information

For more information or to speak with a program advisor, please contact us.