Conflict & Negotiations

Conflict & NegotiationAbout This Course

Whether leading groups of people or working as an individual contributor, one of the greatest professional challenges for many professionals is struggling with conflict.

This program focuses on the value of conflict, and how we can negotiate our way through a wide variety of situations when goals or priorities are not entirely aligned.

Pulling together research, case studies, and practice, participants will have the opportunity to develop a skill set that is highly valued in organizations, and seen quite rarely. When challenge comes, often with careers and opportunity on the line, are you ready?

Take another serious look at the skills needed to weather the challenges that cross career paths. Hone your skills at managing difficult conversations and negotiating opportunity. Navigate through challenge to the opportunities beyond.

Conflict & Negotiation schedule

Course Logistics

Next start date: April 23, 2019

More information

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New!  2018-2019 options
Organizational discounts available
3-6 persons per organization, per course, 15%

Bundling Discounts available
Register for more than one course in the 2018-2019 academic year, 5%

Bundling & Additional Certificate Recognition:  Add this course as a specialization to Professional Excellence suite for additional recognition along with a customized professional development plan and suite of expertise. (Professional Foundations + Professional Optimization + Conflict & Negotiations)
certificateThe Wake Forest University Certificates Program is an open-enrollment, non-credit bearing program.

Professional Credits Available

CFRE Logo    SHRM Recertification Provider     National Registry of CPE Sponsors  CLE logo

*See Certificate Eligibility & Professional Credits

Course Take-Aways

  • The value of conflict, and how to fully leverage that value to enhance personal and organizational performance
  • Differences in conflict and negotiation styles and tactics, and how to deploy them effectively
  • A conflict and negotiation toolkit for maximizing benefit while building relationships


Course Designed For

The Certificate in Conflict and Negotiations course is designed for professionals at every level. Navigating conflict effectively and reaching a shared understanding in professional settings is crucial to success. Whether you are an individual contributor, current manager, or aspiring leader, this course will help develop and strengthen skills that will serve you well throughout a career.

Certificate Course Details

  • Course Content

    1. Introduction to Conflict & Negotiations
April 23, 2019

    In this session we will lay a foundation for successful negotiation upon which the remainder of the program will be built. We will begin with an overview of perspectives on conflict, ways of assessing conflict, and ways of leveraging it for maximum organizational benefit. You will have the opportunity to discuss your own experiences of conflict, and how you have negotiated challenging situations, and learn from the experiences of others.

    2. The Value of Conflict: Sources, Types, and Benefits

    April 30, 2019

    We will take a deep dive into conflict models, and look at historical and current perspectives. We will discuss research on conflict in organizations, and learn to identify where conflict comes from, how it can be categorized, and when and how it is valuable to organizations.

    3. Conflict Styles Across Individuals and Cultures

    May 7, 2019

    Understanding one’s own conflict style, as well as how others might approach conflict, is a key skill in learning to effectively negotiate in business settings. We will complete a conflict style assessment, and discuss individual and cultural differences in addressing conflict. Topics will include the role of emotion in conflict, and options for flexing your style to meet others where they are.

    4. Addressing Disagreements and Building Shared Understanding

    May 14, 2019

    One of the most important elements of negotiating challenging situations is having a toolbox of options for addressing different perspectives. This session will focus on advocating for your own perspective, as well as understanding others’ perspectives as a means of building shared understanding of what is important and what’s at stake.

    5. Negotiation Basics: Styles, Strategies, and Types
    May 21, 2019

    This session will focus on negotiation fundamentals, including the language of negotiation, various negotiation styles, and when to use which approaches. We will discuss the negotiation process, from what to do before you even enter the negotiation, through the negotiation itself and post-negotiation follow-up. We will also practice basic negotiations using examples and a case study.

    6. The Positives and Negatives of Influencing Strategies

    May 28, 2019

    In this session, we will dig into ways of influencing others, both positive and negative. Building on the work of leading researchers in the field, we will explore and practice identifying and using influencing strategies.

    7. Salary and Career Negotiations
    June 4, 2019

    Most professionals will, at various point in their career, engage in negotiations focused on their professional growth, whether related to salary, title, or career development. This session will address these types of negotiations, including information about gender differences in negotiation styles, as well as practice with case studies.

    8. Negotiating for Others

    June 11, 2019

    Many of us find ourselves negotiating on behalf of others, whether a work group, our department, our organization, or our clients or customers. This session will focus on our role as agents in a negotiation, and how we can collect and represent others’ interests. We will discuss multi-party negotiations

  • Meet the Instructor


    Amy WallisAmy Wallis, Lead Faculty

    Dr. Wallis is a Full Professor of Practice in leadership and ethics in the Wake Forest University School of Business. She is an organizational development leader with experience in organizational strategy, talent and leadership development, and succession planning. Prior to joining the Wake Forest faculty in 2012, she was an organizational development leader in various international corporate environments focusing on organizational change, talent and leadership development, performance management, and succession planning. She has consulted with organizations in many industries, including travel, high tech, pharmaceutical, professional services, banking, and the non-profit sector.


  • Program Prerequisites

    Program Prerequisites

    Participants must have a minimum of a bachelor’s degree or the equivalent. A TOEFL examination for non-native speakers of English is not required but students are expected to read, write and comprehend English at the graduate level to fully participate in and gain from the program. Requests for exceptions to these requirements must be made in writing to the program director at
    The Wake Forest University Certificates Program is an open-enrollment, non-credit bearing program.
  • Time, Location & Parking


    All classes are held on Tuesday evenings from 6:00 PM to 9:00 PM. Missed classes will not be refunded.

    Location & Parking

    Course will be held at the Wake Forest University Charlotte Center in Uptown Charlotte: 200 N. College St. Ste 150 Charlotte, NC 28202

    Parking is available at no charge in the Wake Forest University Charlotte Center Parking Garage located on 5th Street and adjacent to the Wake Forest Charlotte Center.  (You may enter the garage from either 5th or 6th Street.)  Please bring your parking ticket in for validation.

  • Cost


    $3600 one-time registration and payment for all 8 classes. Registration is complete and your place in the class reserved as full payment is received.

    What’s Included

    • Some course materials are provided
    • Parking provided, in the Wake Forest University Charlotte Center Parking Garage
    • Coffee and light snacks are available

    *Additional course materials may be recommended for student purchase.


  • Certificate Eligibility

    Certificate Eligibility

    Participants attending all sessions and successfully completing all required coursework within the course time-frame are eligible to receive a Wake Forest University Certificate.

    The Wake Forest University Certificates Program is an open-enrollment, non-credit bearing program.

    We invite you to contact us with questions or for more detail.

    Preapproved Professionals Credits

    CFRE Logo

    CFRECertified Fund Raising Executive 
                  Setting standards in philanthropy
    Full participation in this course is applicable toward the 10 point maximum on the initial CFRE application and 5 point maximum on the recertification application.

    SHRM Recertification Provider

    SHRMSociety for Human Resource Management
    Wake Forest University’s Professional Certificate Program is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 36 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

    National Registry of CPE Sponsors

    Program Level: Intermediate
    Delivery Method: Group Live
    CPE Credits available: 27.2 CPE credits
    Fields of Study: Personal Development

    Advanced preparation for the course is not required. To register for the course, please contact us at or register online here.

    For more information regarding administrative policies such as complaint and refund, please contact our office at 704-365-1717.

    Wake Forest University is registered with the National Association of State Board of Accountancy (NASBA) as a sponsor of Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credits. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site:

    CLE Credits

    CLENC Bar Continuing Legal Education
    The Board of Continuing Legal Education, through its Accreditation Committee, has approved the referenced CLE activity. Any North Carolina attorney attending will receive 22.50 hour(s) of CLE credit to satisfy the general requirement.

For More Information

For more information or to speak with a program advisor, please contact us.

A classroom experience that's outside the box
Interactive and targeted skill building
Supportive learning community
Build your professional network


April 2, 2019 @ 12-1 PM
Conflict & Negotiations
Register Here

April 4, 2019 @ 12-1 PM
Design Thinking
Register Here

April 9, 2019 @ 12-1 PM
Conflict & Negotiations
Register Here