Session 1: Communication Styles. Listening, Dialogue and Interpersonal Communication
A significant emphasis is placed on a business professional’s ability to speak and communicate – for good reason! Our communication skills can be a key element of our overall success. The level of success we experience in communication is often contingent upon how well we listen and our ability to create dialogue whether one-on-one, in meetings or in presentations. Building strong communication skills starts with understanding our own personal communication style and a having a keen awareness of how others communicate. Let’s get together to learn more and start with communication styles.
Key Deliverables: Awareness and use of communication styles | Effective listening | Effectively communicating
Session 2: Internal Communication and Presentations
How do some people seem to “naturally” attract the attention of others in conversation and presentations? There are some tools to help! Learn to effectively leverage these tools to increase personal, professional and organizational effectiveness. We’ll also look at effective feedback. Working effectively demands a solid understanding of communication best practices.
Key Deliverables: Impactful interpersonal best practices | Presentation best practices & tools to use (PowerPoint, Prezi) | Great feedback.
Session 3: The Impact of the Digital Business
Communicating and Building Your Digital Brand
The rise of the digital economy has increased the importance of professionals understanding how to communicate effectively through new channels. This session leverages relational communication and organizational rhetoric theories to demonstrate best practices for communicating digitally on an organizational and personal level and building a professional brand.
Key Deliverables: Digital organizational strategies | Optimizing your LinkedIn profile | Manage your social activities in minutes a day
Session 4: Change Management
Communication Best Practices for Driving Organizational Change
In any change management initiative, communication is a critical step to success. Demonstrating the purpose and value of any change initiative requires a strategic communication plan. This lecture combines change management concepts with organizational communication theory to provide a solid understanding of how to communicate change and elicit action within a diverse organization.
Key Deliverables: Precise mindset and change management table
Session 5: Negotiation Basics for Organizational Effectiveness
The ability to persuade through logical reasoning is a coveted skill in any business environment. There are few careers that don’t leverage the ability to lead others to a desired conclusion. Building on the persuasion theory and negotiation research, this class provides an understanding of negotiation basics for business professionals to leverage in their own communication.
Key Deliverables: Negotiation Basics-What are they?! Learn and effectively apply key skills
Session 6: Scandal and Crisis
External and Internal Strategies in Organizational Communication
When organizations are enveloped in scandal, their people need the ability communicate quickly, succinctly and successfully. Today’s digital channels make waiting for the press conference a dwindling strategy. Today’s organizations must be agile and arm the appropriate people with the targeted response. This session pulls from the most leveraged components of crisis communication research to provide an understanding of how effective communication manages and protects an organization’s brand and legitimacy.
Key Deliverables: Writing and communicating when every word counts! Writing tips, email best practices, and a not-to-be-forgotten basic: Grammar.